Customer Experience Lead (Front End & Loyalty Programs)

RiseMe; Portland (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discount

EAP

Bereavement leave

401(k) match

Childcare discounts

Pet insurance

Credit union

Referral bonuses

Job summary

TJX Companies in Portland, TX is seeking a front-of-store leader to promote an excellent customer experience. You’ll oversee a team of associates at the front of the store, ensure prompt, courteous service, and promote loyalty programs while modeling outstanding customer service.

You will train and mentor staff, manage registers, support POS coverage, and coordinate breaks. You’ll partner with management to meet store goals, maintain safety, and uphold labor laws.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience and loyalty programs.
• Oversees front of store Associates and POS coverage.
• Maintains a clean, organized store and handles conflicts.
• Trains and mentors Associates on front-end principles.
• Allocates registers and coordinates breaks for staff.
• Ensures tasks align with store plan and labor laws.

Skills

Flexible schedule

Merchandising techniques

Multitasking

Communication

Organizational skills

Adaptability

Team player

Train others

Job description

TJX Companies in Portland, TX is seeking a front-of-store leader to promote an excellent customer experience. You’ll oversee a team of associates at the front of the store, ensure prompt, courteous service, and promote loyalty programs while modeling outstanding customer service.

You will train and mentor staff, manage registers, support POS coverage, and coordinate breaks. You’ll partner with management to meet store goals, maintain safety, and uphold labor laws.