Customer Experience Lead – Front End & Loyalty

Socket.dev; Highland Village (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Job summary

TJX Companies in Highland Village, TX is seeking a Front End Leader to drive exceptional customer service, coach Associates, and keep the store clean and organized. You will lead by example, promote loyalty programs, and ensure compliance with policies while delivering a positive shopping experience.

The role emphasizes teamwork, strong communication, and the ability to adapt to flexible schedules, including nights and weekends, to support store goals and customer satisfaction.

Qualifications

• Minimum 1 year of retail experience and 6 months in a leadership role.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and adapt to changes in direction.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Communicates accurately and effectively with management and Associates when setting and addressing priorities

Job description

TJX Companies in Highland Village, TX is seeking a Front End Leader to drive exceptional customer service, coach Associates, and keep the store clean and organized. You will lead by example, promote loyalty programs, and ensure compliance with policies while delivering a positive shopping experience.

The role emphasizes teamwork, strong communication, and the ability to adapt to flexible schedules, including nights and weekends, to support store goals and customer satisfaction.