Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Plano (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Life insurance

Paid holidays

Scholarship program

Job summary

Marshalls at TJX Companies, Inc. in Plano, TX seeks a front-of-store leader to supervise Associates, ensure a positive customer experience, and promote loyalty programs. You will train staff, manage registers, and coordinate coverage while upholding store policies and safety standards.

The role requires at least 1 year in retail and 6 months in a leadership position, with strong communication and organizational skills to thrive in a fast-paced, customer-focused environment.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills

Responsibilities

• Promote excellent customer experience and supervise front-of-store Associates
• Lead by example in customer interactions and loyalty programs
• Assign registers and coordinate breaks for Associates
• Train and coach Associates on front-end principles and customer personalization
• Ensure compliance with labor laws and store policies
• Provide feedback and collaborate with Management on training needs

Skills

Customer service

Team leadership

Merchandising

Multi-tasking

Training & mentoring

Communication

Job description

Marshalls at TJX Companies, Inc. in Plano, TX seeks a front-of-store leader to supervise Associates, ensure a positive customer experience, and promote loyalty programs. You will train staff, manage registers, and coordinate coverage while upholding store policies and safety standards.

The role requires at least 1 year in retail and 6 months in a leadership position, with strong communication and organizational skills to thrive in a fast-paced, customer-focused environment.