Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Orlando (FL); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision

Job summary

Marshalls at The TJX Companies, Inc. in Orlando, FL is seeking a Front of Store Leader to champion an outstanding customer experience and guide a team of Associates. You will train staff, promote loyalty programs, and supervise POS coverage while ensuring a clean, safe store environment.

The role emphasizes leadership, teamwork, and adherence to company policies, with a flexible schedule including nights and weekends as needed.

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Promote an excellent customer experience
• Oversees a team of Associates at front of store
• Lead by example with customers and loyalty programs
• Train and mentor Associates on front end principles
• Assign registers and coordinate breaks for all Associates
• Address customer concerns promptly
• Ensure adherence to labor laws and store policies
• Promote safety and maintain a clean store environment

Skills

customer service

training

team player

multi-tasking

communication

Job description

Marshalls at The TJX Companies, Inc. in Orlando, FL is seeking a Front of Store Leader to champion an outstanding customer experience and guide a team of Associates. You will train staff, promote loyalty programs, and supervise POS coverage while ensuring a clean, safe store environment.

The role emphasizes leadership, teamwork, and adherence to company policies, with a flexible schedule including nights and weekends as needed.