Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Morrisville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care FSA

Life insurance

Paid holidays/vacation/sick

Job summary

Marshalls, part of The TJX Companies, is seeking a front-of-store leader to promote an exceptional customer experience and manage a team of Associates. You will train staff on front-end operations, handle POS coverage, and coordinate breaks while ensuring store policies and safety standards are followed.

The role emphasizes teamwork, merchandising, and customer service excellence. The position requires flexibility to work nights and weekends, with opportunities to contribute to loyalty programs

Qualifications

• Strong communication and organizational skills.
• Capable of multi-tasking and working under pressure.
• Experience training others and mentoring Associates.
• Understanding of merchandising techniques and store operations.
• Team player able to collaborate with peers and supervisors.
• 1 year retail experience and 6 months leadership experience

Responsibilities

• Promote an excellent customer experience and lead front-of-store team.
• Train and mentor Associates on front-end principles and customer service.
• Manage registers, POS coverage, and breaks; monitor adherence to store policies.
• Address customer concerns promptly and ensure a positive experience.
• Support management on training needs and store safety compliance.
• Promote loyalty and credit programs and participate in shrink reduction

Skills

Communication

Team player

Training others

Merchandising techniques

Multi-tasking

Attention to detail

Leadership

Job description

Marshalls, part of The TJX Companies, is seeking a front-of-store leader to promote an exceptional customer experience and manage a team of Associates. You will train staff on front-end operations, handle POS coverage, and coordinate breaks while ensuring store policies and safety standards are followed.

The role emphasizes teamwork, merchandising, and customer service excellence. The position requires flexibility to work nights and weekends, with opportunities to contribute to loyalty programs