Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Salisbury (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care FSA

Job summary

The TJX Companies, Inc. Marshalls store is seeking a Front End Leader to promote an excellent customer experience and oversee Associates at the front of the store.

You will role-model outstanding service, train staff on loyalty programs, and manage POS coverage while maintaining a clean, organized store. Responsibilities include assisting management on training, addressing customer concerns, and ensuring compliance with policies.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others and work effectively with peers and supervisors.

Responsibilities

• Create a positive customer experience at front of store.
• Lead and mentor Associates on front-end principles and loyalty programs.
• Assign registers, support POS coverage, and coordinate breaks.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and assist in shrink reduction goals.

Skills

Merchandising

Multi-tasking

Communication

Teamwork

Leadership

Job description

The TJX Companies, Inc. Marshalls store is seeking a Front End Leader to promote an excellent customer experience and oversee Associates at the front of the store.

You will role-model outstanding service, train staff on loyalty programs, and manage POS coverage while maintaining a clean, organized store. Responsibilities include assisting management on training, addressing customer concerns, and ensuring compliance with policies.