Customer Experience Lead - Front End & Loyalty

TJX; Germantown (MD); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Job summary

TJ Maxx Store Germantown is seeking a front-end leadership role to promote exceptional customer service and a well-organized store. You will guide Associates, manage POS coverage, and drive loyalty program participation to deliver a superior shopping experience.

The position requires prior retail experience and leadership capability, with flexibility for nights and weekends. Join a Fortune 100 off-price retailer dedicated to growth and development.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to multi-task.
• Available to work flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front end principles.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Addresses customer concerns promptly and maintains a positive experience.
• Ensures adherence to labor laws, policies, and procedures.

Skills

Team leadership

Customer service

Communication

Merchandising

Job description

TJ Maxx Store Germantown is seeking a front-end leadership role to promote exceptional customer service and a well-organized store. You will guide Associates, manage POS coverage, and drive loyalty program participation to deliver a superior shopping experience.

The position requires prior retail experience and leadership capability, with flexibility for nights and weekends. Join a Fortune 100 off-price retailer dedicated to growth and development.