Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Scottsdale (AZ); On-site; USD 1,378,000 - 2,294,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

healthcare

paid holidays/vacation/sick

scholarship program

Job summary

The TJX Companies, Inc. is seeking a Front End Leader at our TJ Maxx store in Scottsdale, AZ. You will oversee a team of associates, promote an outstanding customer experience, and model high standards of service and integrity.

Responsibilities include front end supervision, training, scheduling, promoting loyalty programs, and ensuring safety and compliance with company policies. Must be able to work nights and weekends and lead by example.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Oversee a team of associates at front of store and ensure prompt service.
• Train and mentor associates on front-end principles and loyalty programs.
• Assign registers, coordinate breaks, and manage POS coverage.
• Ensure adherence to labor laws, policies, and procedures.

Skills

Merchandising

Multitasking

Communication

Organization

Team player

Training others

Job description

The TJX Companies, Inc. is seeking a Front End Leader at our TJ Maxx store in Scottsdale, AZ. You will oversee a team of associates, promote an outstanding customer experience, and model high standards of service and integrity.

Responsibilities include front end supervision, training, scheduling, promoting loyalty programs, and ensuring safety and compliance with company policies. Must be able to work nights and weekends and lead by example.