Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Knightdale (NC); In loco; USD 18.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) match

Health/dental/vision insurance

Descrizione del lavoro

The TJX Companies, Inc. in Knightdale, NC, USA, is seeking a front-of-store Leader to oversee Associates, ensure excellent customer service, and drive loyalty programs. You will train staff, manage POS coverage, and maintain a safe, organized store while upholding labor laws and company policies.

Qualified candidates will have at least 1 year in retail and 6 months in leadership, with strong communication and merchandising skills. Flexible scheduling including nights and weekends is required.

Competenze

• 1 year retail experience and 6 months of leadership experience.

Mansioni

• Oversee front-of-store team to ensure prompt, courteous service.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, support POS coverage, coordinate breaks.
• Promote a positive customer experience and adherence to policies.
• Ensure tasks align with store plan and provide status updates.

Conoscenze

Customer service

Leadership

Merchandising

Communication

Team player

Descrizione del lavoro

The TJX Companies, Inc. in Knightdale, NC, USA, is seeking a front-of-store Leader to oversee Associates, ensure excellent customer service, and drive loyalty programs. You will train staff, manage POS coverage, and maintain a safe, organized store while upholding labor laws and company policies.

Qualified candidates will have at least 1 year in retail and 6 months in leadership, with strong communication and merchandising skills. Flexible scheduling including nights and weekends is required.