Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Concord (NC); Presencial; USD 19.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) Associate contributions

Health and dental benefits

Paid holidays/vacation

Descripción de la vacante

The TJX Companies, Inc. in Concord, NC is seeking a front-end leadership role to oversee Associates, ensuring prompt, courteous customer service and loyalty program promotion.

You will train and mentor staff, assign registers, manage breaks, and uphold store standards while maintaining a safe environment. This position requires flexibility, including nights and weekends, strong merchandising knowledge, and the ability to multi-task.

Formación

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsabilidades

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conocimientos

Communication skills

Organizational skills

Team leadership

Training others

Multi-tasking

Customer service

Descripción del empleo

The TJX Companies, Inc. in Concord, NC is seeking a front-end leadership role to oversee Associates, ensuring prompt, courteous customer service and loyalty program promotion.

You will train and mentor staff, assign registers, manage breaks, and uphold store standards while maintaining a safe environment. This position requires flexibility, including nights and weekends, strong merchandising knowledge, and the ability to multi-task.