Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Hanover Township (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical insurance

Dental insurance

Vision insurance

HSA

Life insurance

Paid parental leave

Paid holidays

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Front End Leader in New Jersey to supervise store operations, coach Associates, and maintain a high standard of customer service. You will ensure efficient POS coverage, promote loyalty programs, and train team members in front-end processes.

The role requires flexible hours including nights and weekends, a strong understanding of merchandising, and the ability to multitask in a fast-paced retail environment. Competitive benefits accompany the role.

Qualifications

• Minimum 1 year of retail experience.
• At least 6 months of leadership experience.
• Strong communication and organizational skills.

Responsibilities

• Promote an excellent customer experience at front of store.
• Lead and mentor Associates on front end principles.
• Schedule registers and coordinate breaks for all Associates.
• Address customer concerns promptly and professionally.
• Promote loyalty programs and credit options.
• Maintain store cleanliness and organization.

Skills

Customer service

Leadership

Training

Communication

Team player

Merchandising

Multitasking

Attention to detail

Tools

POS system

Job description

The TJX Companies, Inc. is seeking a Front End Leader in New Jersey to supervise store operations, coach Associates, and maintain a high standard of customer service. You will ensure efficient POS coverage, promote loyalty programs, and train team members in front-end processes.

The role requires flexible hours including nights and weekends, a strong understanding of merchandising, and the ability to multitask in a fast-paced retail environment. Competitive benefits accompany the role.