Customer Experience Lead – Front End & Loyalty Programs

The TJX Companies, Inc.; Holmdel Township (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health/dental/vision

Paid holidays

Career development

Job summary

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader in Holmdel, NJ to promote an excellent customer experience and manage a team of associates. You will model outstanding service, train staff, and ensure store standards.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multi-task in a fast-paced environment. A positive, team-oriented approach is essential.

Qualifications

• Minimum 1 year of retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and work flexible hours including nights and weekends.

Responsibilities

• Promote an excellent customer experience and lead front-of-store associates.
• Oversee POS coverage, assign registers, and coordinate breaks.
• Train and mentor associates on front-end processes and loyalty programs.
• Ensure adherence to labor laws, policies, and safety standards.
• Address customer concerns promptly and maintain a clean, organized store.

Skills

Customer service

Leadership

Merchandising

Team training

Job description

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader in Holmdel, NJ to promote an excellent customer experience and manage a team of associates. You will model outstanding service, train staff, and ensure store standards.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multi-task in a fast-paced environment. A positive, team-oriented approach is essential.