Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Durham (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-end team leader at Marshalls in Durham, NC. You will promote an exceptional customer experience, train Associates, and manage POS coverage while ensuring a clean, organized store.

You will role-model strong communication and multitask effectively, with a focus on loyalty programs, safety, and adherence to policies. Flexible scheduling, including nights and weekends, is required.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Train and mentor Associates on front end principles and customer service.
• Assign registers, coordinate breaks, and ensure POS coverage as needed.
• Address customer concerns promptly and maintain a safe, clean store environment.
• Collaborate with management on training needs and adherence to policies.

Skills

Customer service

Leadership

Merchandising

Communication

Training

Tools

POS system

Job description

The TJX Companies, Inc. is seeking a front-end team leader at Marshalls in Durham, NC. You will promote an exceptional customer experience, train Associates, and manage POS coverage while ensuring a clean, organized store.

You will role-model strong communication and multitask effectively, with a focus on loyalty programs, safety, and adherence to policies. Flexible scheduling, including nights and weekends, is required.