Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Highland Village (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k)

Job summary

The TJX Companies, Inc. is seeking a frontline leader for TJ Maxx Store 1051 in Highland Village, TX. This role focuses on delivering excellent customer service, mentoring Associates, and promoting loyalty programs while maintaining store standards and a safe environment.

Responsibilities include leading by example, coordinating POS coverage, training staff, and ensuring merchandise presentation aligns with store plans. Competitive pay and comprehensive benefits are included.

Qualifications

• Experience delivering strong customer service and fostering a positive customer experience.
• Ability to mentor Associates and train on front-end principles.
• Demonstrates honesty, integrity, and confidentiality in all interactions.

Responsibilities

• Promotes a positive customer experience and loyalty programs.
• Ensures front-of-store tasks align with store plan and priorities.
• Assigns registers and supports POS coverage; coordinates breaks.
• Addresses customer concerns promptly and maintains a clean store.
• Trains and coaches Associates to improve customer interactions.
• Promotes safety and adheres to labor laws and policies.

Skills

Retail experience

Leadership

Merchandising

Communication

Multi-tasking

Team player

Training others

Job description

The TJX Companies, Inc. is seeking a frontline leader for TJ Maxx Store 1051 in Highland Village, TX. This role focuses on delivering excellent customer service, mentoring Associates, and promoting loyalty programs while maintaining store standards and a safe environment.

Responsibilities include leading by example, coordinating POS coverage, training staff, and ensuring merchandise presentation aligns with store plans. Competitive pay and comprehensive benefits are included.