Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; New Orleans (LA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Paid holidays and vacation

Job summary

The TJX Companies, Inc. is seeking a front-end team leader to promote an exceptional customer experience at our New Orleans store. You will supervise Associates, ensure smooth POS coverage, and uphold store standards with a focus on loyalty programs and customer service.

You will train and coach staff, manage labor tasks, and partner with management to address customer needs while maintaining compliance with store policies.

Qualifications

• Creates a positive internal and external customer experience.
• Trains and mentors associates on front-end principles.
• Promotes loyalty programs and delivers great service.
• Ensures tasks align with store plan and labor policies.

Responsibilities

• Oversees front-of-store associates to ensure prompt, courteous service.
• Leads by example and maintains a clean, organized store environment.
• Trains associates on personalizing the customer experience and loyalty programs.

Skills

Customer service

Leadership

Training

Merchandising

Communication

Job description

The TJX Companies, Inc. is seeking a front-end team leader to promote an exceptional customer experience at our New Orleans store. You will supervise Associates, ensure smooth POS coverage, and uphold store standards with a focus on loyalty programs and customer service.

You will train and coach staff, manage labor tasks, and partner with management to address customer needs while maintaining compliance with store policies.