Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Fort Smith (AR); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Healthcare benefits

Job summary

The TJX Companies, Inc. Marshalls store at Fort Smith, AR is seeking a front-of-store leader to drive outstanding customer service, train Associates, and oversee POS coverage with a focus on policy adherence and store standards.

Ideal candidates have 1 year retail and 6 months of leadership experience, strong merchandising knowledge, and the ability to multitask while staying organized in a fast-paced environment. Competitive pay and benefits are offered.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills.
• Capable of multi-tasking and adapting to changes.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Train and mentor Associates on front-end principles and loyalty programs.
• Coordinate register coverage and breaks, ensuring smooth POS operations.
• Address customer concerns promptly and maintain a clean, organized store.
• Promote safety, compliance with labor laws, and shrink reduction goals.

Skills

Leadership

Customer service

Communication

Merchandising

Teamwork

Job description

The TJX Companies, Inc. Marshalls store at Fort Smith, AR is seeking a front-of-store leader to drive outstanding customer service, train Associates, and oversee POS coverage with a focus on policy adherence and store standards.

Ideal candidates have 1 year retail and 6 months of leadership experience, strong merchandising knowledge, and the ability to multitask while staying organized in a fast-paced environment. Competitive pay and benefits are offered.