Customer Experience Lead – Front End & Loyalty

Socket.dev; Franklin (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision benefits

Life insurance

Paid holidays

Paid vacation

Employee assistance program

Job summary

TJX Companies in USA Marshalls Store 1655 Franklin KY is hiring a front-of-store leader to drive outstanding customer service, supervise Associates, and promote loyalty programs. You will train staff, manage POS coverage, and ensure compliance with labor laws while upholding store standards.

The role requires flexibility to work nights/weekends and prior retail leadership experience. Competitive salary and benefits are provided.

Qualifications

• 1 year retail experience and at least 6 months in a leadership role.
• Strong merchandising knowledge.
• Excellent communication and organizational skills with attention to detail.
• Ability to train others and lead a team.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks according to store plan; prioritizes as needed.
• Communicates accurately with management and Associates when setting priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Job description

TJX Companies in USA Marshalls Store 1655 Franklin KY is hiring a front-of-store leader to drive outstanding customer service, supervise Associates, and promote loyalty programs. You will train staff, manage POS coverage, and ensure compliance with labor laws while upholding store standards.

The role requires flexibility to work nights/weekends and prior retail leadership experience. Competitive salary and benefits are provided.