Customer Experience Lead: Front End & Loyalty Programs

The TJX Companies, Inc.; Dayton (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Paid holidays

Job summary

The TJ Maxx join our organization to grow your career by leading store front-line teams and delivering exceptional customer experiences across our off-price brands. You’ll mentor Associates, promote loyalty programs, and help maintain store standards while coordinating POS coverage and safety practices.

We value strong communicators, multitaskers, and team players who can adapt to changing directions and training needs.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Organizational skills

Training

Team player

Merchandising

Multi-tasking

Job description

The TJ Maxx join our organization to grow your career by leading store front-line teams and delivering exceptional customer experiences across our off-price brands. You’ll mentor Associates, promote loyalty programs, and help maintain store standards while coordinating POS coverage and safety practices.

We value strong communicators, multitaskers, and team players who can adapt to changing directions and training needs.