Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; College Station (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health and wellness benefits

Paid time off

Job summary

TJ Maxx at USA TJ Maxx Store 0088 College Station TX is hiring a Front-End Leader to promote an excellent customer experience and lead Associates at the front of the store. This role requires flexibility to work nights and weekends and involves mentoring staff, prioritizing tasks, and maintaining a welcoming shopping environment.

Responsibilities include coaching on customer personalization, loyalty programs, and POS coverage, while ensuring compliance with labor laws and safety standards.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Able to train others and mentor Associates.

Responsibilities

• Create a positive customer experience at front of store.
• Lead and mentor Associates on front-end principles and loyalty programs.
• Coordinate registers, POS coverage, and breaks; ensure tasks follow store plan.
• Address customer concerns promptly and maintain a clean, safe environment.
• Promote and explain credit and loyalty programs; support shrink reduction goals.

Skills

Customer service

Leadership

Merchandising

Communication

Training

Teamwork

Job description

TJ Maxx at USA TJ Maxx Store 0088 College Station TX is hiring a Front-End Leader to promote an excellent customer experience and lead Associates at the front of the store. This role requires flexibility to work nights and weekends and involves mentoring staff, prioritizing tasks, and maintaining a welcoming shopping environment.

Responsibilities include coaching on customer personalization, loyalty programs, and POS coverage, while ensuring compliance with labor laws and safety standards.