Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; West Des Moines (IA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Paid holidays

Job summary

Marshalls in West Des Moines, IA, part of The TJX Companies, is hiring for a front-end leadership role focused on delivering exceptional customer service and guiding Associates. You will train, coach, and assign registers while ensuring a positive store environment and adherence to policies.

Qualified candidates will have about 1 year in retail and at least 6 months in a leadership capacity, with strong merchandising and communication skills.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Job description

Marshalls in West Des Moines, IA, part of The TJX Companies, is hiring for a front-end leadership role focused on delivering exceptional customer service and guiding Associates. You will train, coach, and assign registers while ensuring a positive store environment and adherence to policies.

Qualified candidates will have about 1 year in retail and at least 6 months in a leadership capacity, with strong merchandising and communication skills.