Customer Experience Lead, Front End & Loyalty

The TJX Companies, Inc.; Pittsfield (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k)

Job summary

The TJX Companies, Inc. in Pittsfield, MA is hiring for a role that leads front-of-store teams to deliver an excellent customer experience. You will train associates, promote loyalty programs, and ensure accurate POS coverage while maintaining store standards and safety.

Availablity for flexible hours including nights and weekends is required; strong merchandising and communication skills are essential for success in a fast-paced retail environment at TJ Maxx Store 0454.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee a team of associates at front of store and manage loyalty programs.
• Train and mentor associates on front end principles and customer personalization.
• Assign registers, coordinate breaks, and ensure POS coverage.
• Maintain safety, policy adherence, and prompt issue resolution with customers.

Skills

Leadership

Customer service

Merchandising

Communication

Job description

The TJX Companies, Inc. in Pittsfield, MA is hiring for a role that leads front-of-store teams to deliver an excellent customer experience. You will train associates, promote loyalty programs, and ensure accurate POS coverage while maintaining store standards and safety.

Availablity for flexible hours including nights and weekends is required; strong merchandising and communication skills are essential for success in a fast-paced retail environment at TJ Maxx Store 0454.