Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Mount Laurel Township (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Mount Laurel, NJ is seeking a front-end leader to deliver an outstanding customer experience. You will guide Associates, promote loyalty programs, and ensure smooth POS operation while maintaining store standards.

The role requires 1 year of retail experience and 6 months in a leadership capacity, with flexible scheduling including nights and weekends. Competitive hourly pay and comprehensive benefits accompany the position.

Qualifications

• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and lead front-of-store Associates.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, coordinate POS coverage, and manage breaks.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure compliance with labor laws, policies, and procedures.

Skills

Retail leadership

Merchandising

Multi-tasking

Communication

Team player

Tools

POS systems

Job description

The TJX Companies, Inc. in Mount Laurel, NJ is seeking a front-end leader to deliver an outstanding customer experience. You will guide Associates, promote loyalty programs, and ensure smooth POS operation while maintaining store standards.

The role requires 1 year of retail experience and 6 months in a leadership capacity, with flexible scheduling including nights and weekends. Competitive hourly pay and comprehensive benefits accompany the position.