Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Minnetonka (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Vision insurance

Job summary

Marshalls in Minnetonka, MN is seeking a front-of-store leader to promote an excellent customer experience and guide Associates. You will model service, train staff, organize duties, and ensure loyalty programs are promoted while collaborating with management.

The role requires 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and flexibility to work nights and weekends. Join a team-focused environment at TJX’s Marshalls store.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• Available to work flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls in Minnetonka, MN is seeking a front-of-store leader to promote an excellent customer experience and guide Associates. You will model service, train staff, organize duties, and ensure loyalty programs are promoted while collaborating with management.

The role requires 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and flexibility to work nights and weekends. Join a team-focused environment at TJX’s Marshalls store.