Customer Experience Lead & Trainer

The TJX Companies, Inc.; Eagan (MN); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Job summary

The Marshalls store in Eagan, MN, part of The TJX Companies, Inc., seeks a store leader to promote an excellent customer experience and guide a team of front-of-store associates. You will model outstanding service and help drive loyalty programs while maintaining a clean, organized store.

Responsibilities include training, scheduling, coaching, and ensuring compliance with policies. The role requires flexibility for nights/weekends and strong merchandising and communication skills to support

Qualifications

• Strong communication and interpersonal skills.
• Ability to organize tasks and manage priorities.
• Experience collaborating with peers and supervisors.
• Flexibility to work nights/weekends as needed.

Responsibilities

• Promote an excellent customer experience.
• Lead front-of-store associates and coordinate tasks.
• Train and mentor associates on front end principles and loyalty programs.
• Manage registers, POS coverage, and break schedules.
• Address customer concerns promptly and maintain store standards.
• Ensure adherence to labor laws, policies, and procedures.

Skills

Strong communication

Organizational skills

Teamwork

Adaptability

Training others

Multitasking

Retail experience

Job description

The Marshalls store in Eagan, MN, part of The TJX Companies, Inc., seeks a store leader to promote an excellent customer experience and guide a team of front-of-store associates. You will model outstanding service and help drive loyalty programs while maintaining a clean, organized store.

Responsibilities include training, scheduling, coaching, and ensuring compliance with policies. The role requires flexibility for nights/weekends and strong merchandising and communication skills to support