Customer Experience Lead - Front End & Loyalty

TJX; Michigan City (IN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health, dental, vision insurance

Paid holidays/vacation/sick

Paid parental leave

Scholarship program

Job summary

TJ Maxx at TJX Companies in Michigan City, IN is hiring for a front-of-store leadership role. You will guide Associates to deliver exceptional customer experiences, promote loyalty programs, and maintain a clean, organized store.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong merchandising and communication skills. Flexible scheduling includes nights and weekends; competitive benefits apply.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising knowledge and ability to train others.
• Excellent communication and organizational skills.
• Able to adapt to changing directions and busy conditions.

Responsibilities

• Promote excellent customer experience daily.
• Oversee front-of-store Associates and scheduling.
• Lead by example with customer interaction and loyalty programs.
• Train and mentor Associates on front-end principles.
• Coordinate breaks and POS coverage for all staff.
• Address customer concerns promptly for a positive experience.
• Ensure tasks align with store plan and priorities.
• Collaborate with management on training needs and safety.

Skills

Leadership

Merchandising

Communication

Organization

Training others

Multi-tasking

Tools

POS coverage

Store operations

Job description

TJ Maxx at TJX Companies in Michigan City, IN is hiring for a front-of-store leadership role. You will guide Associates to deliver exceptional customer experiences, promote loyalty programs, and maintain a clean, organized store.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong merchandising and communication skills. Flexible scheduling includes nights and weekends; competitive benefits apply.