Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Mattoon (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

Marshalls in Mattoon, IL is hiring a front-end leadership role to drive exceptional customer service and store operations. You will supervise Associates, promote loyalty programs, and coach teams to deliver a positive shopping experience.

The position requires flexibility to work nights/weekends, strong merchandising sense, and the ability to multi-task while maintaining a high standard of customer care. Competitive pay and benefits accompany the role.

Qualifications

• Strong merchandising knowledge and ability to promote customer experience.
• Proven leadership capabilities with 6 months experience in a supervisory role.
• Excellent communication and organizational skills with attention to detail.
• Ability to multi-task in a fast-paced retail environment.
• Willingness to train and mentor Associates on front-end principles.
• Experience in promoting loyalty programs and customer service standards.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee front-of-store Associates and ensure courteous service.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks.
• Address customer concerns promptly to maintain satisfaction.
• Ensure tasks align with store plans and priorities.
• Communicate priorities clearly to management and staff.
• Provide recognition and constructive feedback to the team.
• Support training needs with Management to improve effectiveness.
• Uphold labor laws, policies, and store procedures.

Skills

Merchandising

Leadership

Communication

Teamwork

Training

Job description

Marshalls in Mattoon, IL is hiring a front-end leadership role to drive exceptional customer service and store operations. You will supervise Associates, promote loyalty programs, and coach teams to deliver a positive shopping experience.

The position requires flexibility to work nights/weekends, strong merchandising sense, and the ability to multi-task while maintaining a high standard of customer care. Competitive pay and benefits accompany the role.