Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Bloomsburg (Columbia County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Job summary

Marshalls in Bloomsburg, PA is seeking a customer-focused leader to ensure an outstanding shopping experience. You will supervise Associates at the front of the store, reinforce loyalty programs, and model courteous, efficient service day after day.

You will train teammates, coordinate POS coverage, and address customer concerns promptly while upholding store standards and labor policies. This role requires flexibility, strong communication, and teamwork to meet goals and keep the store running

Qualifications

• Customer service excellence and relationship-building abilities.
• Experience in front-end operations and loyalty programs is preferred.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive customer experience.
• Promotes honesty and confidentiality.
• Trains and mentors front-end Associates.
• Coaches on personalizing customer interactions and loyalty programs.
• Manages registers and coordinates POS coverage and breaks.
• Addresses customer concerns promptly.
• Ensures tasks align with store plans and priorities.
• Communicates priorities and progress to management.
• Provides recognition and constructive feedback.
• Partners with management on training needs.
• Ensures adherence to labor laws and store policies.
• Promotes credit and loyalty programs.
• Supports shrink reduction initiatives.
• Promotes safety and a safe store environment.
• Performs other duties as assigned.

Skills

Customer service

Merchandising

Training

POS coverage

Communication

Leadership

Tools

POS system

Job description

Marshalls in Bloomsburg, PA is seeking a customer-focused leader to ensure an outstanding shopping experience. You will supervise Associates at the front of the store, reinforce loyalty programs, and model courteous, efficient service day after day.

You will train teammates, coordinate POS coverage, and address customer concerns promptly while upholding store standards and labor policies. This role requires flexibility, strong communication, and teamwork to meet goals and keep the store running