Customer Experience Lead - Front End & Loyalty

TJX; Houston (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

Marshalls at TJX Companies in Houston seeks a store leader topromote an outstanding customer experience, supervise front-of-store associates, and ensure adherence to policies. You will train, coach, assign duties, and maintain a clean, organized store while promoting loyalty programs.

The role requires 1 year in retail and 6 months of leadership, with strong merchandising and communication skills, and the ability to mentor teams.

Qualifications

• At least 1 year of retail experience.
• At least 6 months of leadership experience.
• Strong communication and organizational skills.

Responsibilities

• Promote an excellent customer experience and supervise front-of-store Associates.
• Train and coach Associates on front-end principles and loyalty programs.
• Assign registers and coordinate coverage, breaks, and tasks.
• Address customer concerns promptly and maintain a positive store environment.
• Ensure adherence to labor laws, policies, and procedures.

Skills

Customer service

Leadership

Merchandising

Communication

Job description

Marshalls at TJX Companies in Houston seeks a store leader topromote an outstanding customer experience, supervise front-of-store associates, and ensure adherence to policies. You will train, coach, assign duties, and maintain a clean, organized store while promoting loyalty programs.

The role requires 1 year in retail and 6 months of leadership, with strong merchandising and communication skills, and the ability to mentor teams.