Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; California (MO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-end leadership role at TJ Maxx in Rolling Hills Estates, CA. You will supervise Associates, promote exceptional customer service, and drive loyalty programs to enhance the in-store experience.

You will train staff, manage POS coverage, and ensure safety, policy compliance, and smooth daily operations while collaborating with store leadership.

Qualifications

• Strong customer service and communication skills required.
• Leadership experience in a retail setting preferred.
• Ability to train and mentor Associates on front-end operations.

Responsibilities

• Promote an excellent customer experience and lead front-of-store team.
• Train and coach Associates on guest service and loyalty programs.
• Assign registers, coordinate breaks, and ensure POS coverage.
• Maintain store organization, safety, and compliance with policies.

Skills

Customer service

Leadership

Communication

Multitasking

Attention to detail

Job description

The TJX Companies, Inc. is seeking a front-end leadership role at TJ Maxx in Rolling Hills Estates, CA. You will supervise Associates, promote exceptional customer service, and drive loyalty programs to enhance the in-store experience.

You will train staff, manage POS coverage, and ensure safety, policy compliance, and smooth daily operations while collaborating with store leadership.