Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Atlanta (GA); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Healthcare benefits

401(k) plan

Paid holidays/vacation

Job summary

The TJX Companies, Inc. seeks a front-end leader to supervise Associates at the store level, ensuring prompt, courteous service and promotion of loyalty programs.

You will train and mentor staff, assign registers, and coordinate coverage while maintaining a clean, safe shopping environment. You will engage with customers, resolve issues quickly, support management on priorities, and uphold store policies and labor laws.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication

Team player

Multi-tasking

Leadership experience

Retail experience

Job description

The TJX Companies, Inc. seeks a front-end leader to supervise Associates at the store level, ensuring prompt, courteous service and promotion of loyalty programs.

You will train and mentor staff, assign registers, and coordinate coverage while maintaining a clean, safe shopping environment. You will engage with customers, resolve issues quickly, support management on priorities, and uphold store policies and labor laws.