Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Fremont (NE); In loco; USD 22.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) match

Medical/dental/vision

Paid holidays

Descrizione del lavoro

The TJX Companies, Inc. in Fremont, NE is seeking a Front End Supervisor to oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and the promotion of loyalty programs.

You will lead by example, engage with customers, and maintain a clean, organized store while modeling outstanding service. Responsibilities include training Associates, managing registers and POS coverage, addressing customer concerns, and ensuring adherence to policies and labor laws; a

Competenze

• Experience delivering strong customer service and promoting loyalty programs.
• Ability to train and mentor associates on front-end principles.
• Excellent communication and organizational skills; detail-oriented.

Mansioni

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conoscenze

Customer service

Leadership

Communication skills

Multi-tasking

Team player

Strumenti

POS systems

Descrizione del lavoro

The TJX Companies, Inc. in Fremont, NE is seeking a Front End Supervisor to oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and the promotion of loyalty programs.

You will lead by example, engage with customers, and maintain a clean, organized store while modeling outstanding service. Responsibilities include training Associates, managing registers and POS coverage, addressing customer concerns, and ensuring adherence to policies and labor laws; a