Customer Experience Lead: Front-End Leader with Flexible Hours

Burlington; Marlton (NJ); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Associate discount

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Marlton, NJ, to drive a positive shopping experience and lead front-end operations.

The role partners with store leadership to keep the sales floor organized and staffed, while modeling Burlington’s values and customer-first mindset. This hands-on leadership position requires guiding associates during shifts, ensuring accurate transactions, and addressing customer concerns.

Qualifications

• 1+ years of retail experience preferred

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication

Problem-solving

Team orientation

Attention to detail

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Marlton, NJ, to drive a positive shopping experience and lead front-end operations.

The role partners with store leadership to keep the sales floor organized and staffed, while modeling Burlington’s values and customer-first mindset. This hands-on leadership position requires guiding associates during shifts, ensuring accurate transactions, and addressing customer concerns.