Customer Experience Lead - Flexible Hours, Retail

Burlington; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Medical coverage

Training and development opportunities

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to supervise front-end operations and deliver an outstanding shopping experience. You’ll guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain policy adherence, safety standards, and efficient service, including handling transactions, returns, exchanges, and seasonal merchandising movement.

Qualifications

• Strong customer service mindset and ability to coach and motivate associates.
• Clear communication and problem-solving skills in a fast-paced retail environment.
• Ability to stay organized and adjust priorities quickly to meet business needs.
• Team-oriented with positive working relationships and attention to detail.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Direct front-end operations including checkout flow and line management.
• Coach and coordinate associates during shifts; adjust priorities to business needs.
• Resolve customer concerns and escalate issues as needed.
• Ensure tasks and merchandising standards are completed; assist with merchandising and stock areas.
• Open and/or close duties and proper scheduling of breaks and front-end coverage.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to supervise front-end operations and deliver an outstanding shopping experience. You’ll guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain policy adherence, safety standards, and efficient service, including handling transactions, returns, exchanges, and seasonal merchandising movement.