Customer Experience Lead — Front-End Leader (Flexible Hours)

Burlington Stores, Inc.; San Dimas (CA); In loco; USD 20.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training opportunities

Sick leave

Descrizione del lavoro

Burlington Stores, Inc. in San Dimas, CA is seeking a Customer Experience Lead to support store leadership, drive front-end operations, and coach associates during shifts.

This hands-on role emphasizes delivering a positive shopping experience and maintaining organized stock and service areas. The position requires a strong customer service mindset, ability to lead, and flexibility to work nights, weekends, and holidays.

Competenze

• Strong customer service mindset
• Ability to lead, coach and motivate associates
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities
• Team-oriented with positive working relationships
• Attention to detail and operational accuracy
• Flexibility to work nights, weekends and holidays

Mansioni

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Conoscenze

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexibility

Descrizione del lavoro

Burlington Stores, Inc. in San Dimas, CA is seeking a Customer Experience Lead to support store leadership, drive front-end operations, and coach associates during shifts.

This hands-on role emphasizes delivering a positive shopping experience and maintaining organized stock and service areas. The position requires a strong customer service mindset, ability to lead, and flexibility to work nights, weekends, and holidays.