Customer Experience Lead — Flexible Hours & Discount

Burlington Stores; Colton (CA); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Paid holidays

Paid sick time

Descripción de la vacante

Burlington Stores in Colton, CA is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach team members across shifts. You will model our customer-first mindset, resolve issues, and ensure fast, friendly checkout experiences.

You will partner with store leadership to prioritize service quality, merchandising, and daily tasks, including opening/closing duties and coverage planning. Eligible associates benefit from discounts and corporate programs.

Formación

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsabilidades

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Conocimientos

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Teamwork

Flexibility

Attention to detail

Descripción del empleo

Burlington Stores in Colton, CA is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach team members across shifts. You will model our customer-first mindset, resolve issues, and ensure fast, friendly checkout experiences.

You will partner with store leadership to prioritize service quality, merchandising, and daily tasks, including opening/closing duties and coverage planning. Eligible associates benefit from discounts and corporate programs.