Customer Experience Lead - Front-End Leader & Coach

Burlington Stores, Inc.; Oceanside (CA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. in Oceanside, CA is seeking a Full-Time Customer Experience Lead to drive front-end operations, guide associates during shifts, and deliver a positive, fast-paced shopping experience for customers.

The role emphasizes leading by example, managing checkout flow, resolving customer concerns, and maintaining merchandising standards in a dynamic retail environment.

Qualifications

• Strong customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Teamwork

Attention to detail

Schedule flexibility

Job description

Burlington Stores, Inc. in Oceanside, CA is seeking a Full-Time Customer Experience Lead to drive front-end operations, guide associates during shifts, and deliver a positive, fast-paced shopping experience for customers.

The role emphasizes leading by example, managing checkout flow, resolving customer concerns, and maintaining merchandising standards in a dynamic retail environment.