Customer Experience Lead | Flexible Hours & Discount

Burlington Stores, Inc.; St. Louis (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

8 paid holidays

Job summary

Burlington Stores, Inc. is seeking a hands-on Customer Experience Lead to guide front-end operations and coach store associates. You’ll help ensure a smooth checkout flow, accurate transactions, and a high level of customer service while aligning with Burlington’s values.

The role requires leadership, strong communication, and the ability to adapt priorities in a fast-paced retail environment. Expect nights, weekends, and holiday coverage with opportunities for growth and development within the

Qualifications

• Strong customer service mindset and a passion for helping customers.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Clear communication and problem-solving skills; able to resolve issues quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a hands-on Customer Experience Lead to guide front-end operations and coach store associates. You’ll help ensure a smooth checkout flow, accurate transactions, and a high level of customer service while aligning with Burlington’s values.

The role requires leadership, strong communication, and the ability to adapt priorities in a fast-paced retail environment. Expect nights, weekends, and holiday coverage with opportunities for growth and development within the