Customer Experience Lead — Front-End Leader with Flexible Hours

Burlington Stores, Inc.; Charlottesville (VA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Charlottesville. This hands-on leadership role focuses on delivering a positive shopping experience while supporting store leadership to keep operations running smoothly and ensuring the sales floor is organized and ready to serve customers.

You will lead by example, coordinate daily front-end operations, and direct associates during shifts. The position emphasizes customer-first service with a requirement to handle openings or

Qualifications

• 1+ years retail experience preferred
• Customer service mindset
• Ability to lead and coach associates
• Strong communication and problem-solving skills
• Organizational and detail-oriented

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Charlottesville. This hands-on leadership role focuses on delivering a positive shopping experience while supporting store leadership to keep operations running smoothly and ensuring the sales floor is organized and ready to serve customers.

You will lead by example, coordinate daily front-end operations, and direct associates during shifts. The position emphasizes customer-first service with a requirement to handle openings or