Customer Experience Lead — Front-End Leader (Flexible Hours)

Burlington Stores; Colorado Springs (CO); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead at our Colorado Springs store to guide front-end operations and foster a positive shopping experience. You’ll work closely with store leadership to supervise associates during shifts, ensure organized merchandising, and drive fast, friendly checkout and accurate transactions.

Join a hands-on leadership role that emphasizes Burlington’s values, customer-first mindset, and continuous store improvements, with schedule flexibility

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escape issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Lead and coach

Communication

Organizational skills

Team orientation

Attention to detail

Schedule flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead at our Colorado Springs store to guide front-end operations and foster a positive shopping experience. You’ll work closely with store leadership to supervise associates during shifts, ensure organized merchandising, and drive fast, friendly checkout and accurate transactions.

Join a hands-on leadership role that emphasizes Burlington’s values, customer-first mindset, and continuous store improvements, with schedule flexibility