Customer Experience Lead — Front-End Leader & Coach

Burlington Stores, Inc.; East Walpole (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Holidays

Job summary

Burlington Stores, Inc. in East Walpole, MA is seeking a Full-Time Customer Experience Lead to drive front-end operations and model our customer-first values.

You’ll lead by example, support associates during shifts, and help keep the sales floor organized, stocked, and ready to serve customers. In this hands-on leadership role, you will manage checkout flow, assist with scheduling, resolve escalated concerns, and ensure accurate transactions while maintaining safety and policy standards.

Qualifications

• 1+ years of retail experience preferred, with a customer-service focus.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalated issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Job description

Burlington Stores, Inc. in East Walpole, MA is seeking a Full-Time Customer Experience Lead to drive front-end operations and model our customer-first values.

You’ll lead by example, support associates during shifts, and help keep the sales floor organized, stocked, and ready to serve customers. In this hands-on leadership role, you will manage checkout flow, assist with scheduling, resolve escalated concerns, and ensure accurate transactions while maintaining safety and policy standards.