Customer Experience Lead — Front-End Excellence (Flexible Hours)

Burlington; Topeka (KS); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Associate discount

Paid time off

Holidays

Sick time

Training & development

Job summary

Burlington Stores in Topeka, KS is seeking a Customer Experience Lead to oversee front-end operations and lead team members during shifts. You will help ensure a smooth checkout experience, manage line flow, and uphold Burlington’s customer-first values.

The role emphasizes hands-on leadership, collaboration with store leadership, and maintaining organization on the sales floor while delivering fast, friendly service.

Qualifications

• Customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Flexible schedule

Team player

Attention to detail

Job description

Burlington Stores in Topeka, KS is seeking a Customer Experience Lead to oversee front-end operations and lead team members during shifts. You will help ensure a smooth checkout experience, manage line flow, and uphold Burlington’s customer-first values.

The role emphasizes hands-on leadership, collaboration with store leadership, and maintaining organization on the sales floor while delivering fast, friendly service.