Customer Experience Lead — Front-End Excellence

fivebelow; Pleasant Hills (PA); On-site; USD 21,000 - 25,000; Full time

Job summary

Five Below is seeking an energetic store leader to guide the crew and ensure a WOW customer experience at our Pleasant Hills location. You will train staff, manage front-end operations, and help the store meet service and merchandising standards.

The role requires at least 2 years of management experience, strong communication, and the ability to work a flexible schedule including evenings and weekends. The starting wage is $15.00 per hour.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Customer service

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Team leadership

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking an energetic store leader to guide the crew and ensure a WOW customer experience at our Pleasant Hills location. You will train staff, manage front-end operations, and help the store meet service and merchandising standards.

The role requires at least 2 years of management experience, strong communication, and the ability to work a flexible schedule including evenings and weekends. The starting wage is $15.00 per hour.