Customer Experience Leader - Create WOW at the Front End

Five Below Inc; Meadville (Crawford County); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a store leadership role to drive top-tier customer service and efficient store operations. The role involves leading front-end operations, merchandising to brand standards, and supervising crew members to meet performance goals.

Responsibilities include training, scheduling, and maintaining store conditions, with the ability to perform manager duties in the absence of the store leader. Requires at least 2 years of management experience and strong communication skills.

Qualifications

• High School graduation required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising meeting brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking a store leadership role to drive top-tier customer service and efficient store operations. The role involves leading front-end operations, merchandising to brand standards, and supervising crew members to meet performance goals.

Responsibilities include training, scheduling, and maintaining store conditions, with the ability to perform manager duties in the absence of the store leader. Requires at least 2 years of management experience and strong communication skills.