Customer Experience Lead - Front-End Coach (Flexible Hours)

Burlington; Pleasant Valley Township (IA); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Associate discount

Medical coverage

401(k) plan

Paid time off

Zusammenfassung

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to champion a positive shopping experience. You will lead front-end operations, guide associates, and partner with store leadership to keep the sales floor organized and ready to serve customers.

The role demands a hands-on leader who models Burlington’s values, supports a fast-paced environment, and ensures accurate transactions while maintaining safety and policy adherence.

Qualifikationen

• 1+ years of retail experience preferred (off-price, big box, or specialty retail).
• Strong customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Flexible schedule including nights, weekends, and holidays.

Aufgaben

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalate when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Kenntnisse

Customer service

Leadership

Communication

Problem solving

Team collaboration

Jobbeschreibung

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to champion a positive shopping experience. You will lead front-end operations, guide associates, and partner with store leadership to keep the sales floor organized and ready to serve customers.

The role demands a hands-on leader who models Burlington’s values, supports a fast-paced environment, and ensures accurate transactions while maintaining safety and policy adherence.