Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Warren (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, vision insurance

Life insurance

Short/long-term disability

Paid parental leave

HSA/FSA

Job summary

The TJX Companies, Inc. is seeking a front-end leader at our Warren, OH store to promote an excellent customer experience and supervise Associates. You will ensure courteous service, manage POS coverage, and mentor team members to uphold loyalty programs.

Ideal candidates have 1 year of retail and 6 months of leadership experience, strong merchandizing knowledge, and excellent communication. Flexible scheduling including nights and weekends is required to meet store goals.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication

Merchandising

Multi-tasking

Training others

Team player

Job description

The TJX Companies, Inc. is seeking a front-end leader at our Warren, OH store to promote an excellent customer experience and supervise Associates. You will ensure courteous service, manage POS coverage, and mentor team members to uphold loyalty programs.

Ideal candidates have 1 year of retail and 6 months of leadership experience, strong merchandizing knowledge, and excellent communication. Flexible scheduling including nights and weekends is required to meet store goals.