Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Swansea (MA); On-site; USD 24,000 - 25,000; Full time

Job summary

Marshalls in Swansea, MA, part of The TJX Companies, seeks an energetic Front-End Leader to supervise Associates at the front of the store and drive an outstanding customer experience. You will model service excellence, assign registers, coach on loyalty programs, and coordinate breaks while ensuring a clean, organized sales floor.

This role requires strong communication, merchandising insight, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Strong communication and interpersonal skills essential.
• Ability to multitask and adapt to changing priorities.
• Experience training and mentoring Associates on front-end processes.
• Attention to detail and organizational skills.
• Capable of working flexible schedules, including nights and weekends.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee front-of-store Associates and manage POS coverage and breaks.
• Train and coach Associates on customer service and loyalty programs.
• Ensure adherence to store policies, safety, and labor laws.
• Collaborate with management to set priorities and provide progress updates.

Skills

Communication

Multi-tasking

Team player

Train others

Organizational skills

Tools

POS system

Job description

Marshalls in Swansea, MA, part of The TJX Companies, seeks an energetic Front-End Leader to supervise Associates at the front of the store and drive an outstanding customer experience. You will model service excellence, assign registers, coach on loyalty programs, and coordinate breaks while ensuring a clean, organized sales floor.

This role requires strong communication, merchandising insight, and the ability to multitask in a fast-paced retail environment.