Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Southbury (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) plan

Paid time off

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Southbury, CT. This role involves leading a team on the front end, ensuring an outstanding customer experience and promoting loyalty programs across the store.

You will guide Associates, manage POS coverage, and maintain store standards with a focus on safety, integrity, and collaboration. The position requires the ability to train staff, multitask in a fast-paced retail environment, and communicate effectively with management and peers.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Ability to work a flexible schedule including nights/weekends.
• Strong communication and organizational skills.
• Merchandising knowledge and customer focus.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail leadership experience

Customer service excellence

Merchandising techniques

Multi-tasking

Communication skills

Education

High school diploma or equivalent

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Southbury, CT. This role involves leading a team on the front end, ensuring an outstanding customer experience and promoting loyalty programs across the store.

You will guide Associates, manage POS coverage, and maintain store standards with a focus on safety, integrity, and collaboration. The position requires the ability to train staff, multitask in a fast-paced retail environment, and communicate effectively with management and peers.