Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Southbury (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Employee discounts

Job summary

The TJX Companies, Inc. is seeking a capable retail supervisor to lead front-of-store activities at our Southbury location.

You will guide Associates, promote a superior customer experience, and ensure efficient POS coverage and breaks while upholding policies and safety standards. Ideal candidates will have 1 year of retail experience and at least 6 months of leadership exposure, with strong communication and organizational skills to train others and promote loyalty programs.

Qualifications

• Strong merchandising knowledge and ability to apply it to store presentation.
• Ability to multitask and prioritize in a fast-paced retail environment.
• Excellent communication and organizational skills with attention to detail.
• Team-oriented mindset with ability to train and mentor Associates.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates.
• Lead by example, engage with customers, and promote loyalty programs.
• Train and mentor Associates on front-end principles and POS coverage.
• Ensure adherence to policies, labor laws, and safety procedures.
• Coordinate breaks, manage registers, and respond to customer concerns promptly.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Team player

Train others

Job description

The TJX Companies, Inc. is seeking a capable retail supervisor to lead front-of-store activities at our Southbury location.

You will guide Associates, promote a superior customer experience, and ensure efficient POS coverage and breaks while upholding policies and safety standards. Ideal candidates will have 1 year of retail experience and at least 6 months of leadership exposure, with strong communication and organizational skills to train others and promote loyalty programs.