Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health, dental, vision

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a store leader at our Philadelphia location to drive a superior customer experience and team performance.

You will supervise front-of-store operations, train Associates, and coordinate POS coverage while promoting loyalty programs and labor compliance. This role demands strong merchandising knowledge, communication, and the ability to adapt to shifting priorities.

Qualifications

• Minimum 1 year retail experience and 6 months of leadership.
• Strong communication and organizational skills.
• Ability to train others.
• Flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Retail experience

Leadership

Merchandising knowledge

Communication skills

Multi-tasking

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a store leader at our Philadelphia location to drive a superior customer experience and team performance.

You will supervise front-of-store operations, train Associates, and coordinate POS coverage while promoting loyalty programs and labor compliance. This role demands strong merchandising knowledge, communication, and the ability to adapt to shifting priorities.