Customer Experience Lead & Front-End Coach

Socket.dev; Newport (KY); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Phone discounts

Credit union

Job summary

TJ Maxx in Newport, KY is seeking a dedicated retail leader to promote an excellent customer experience. You’ll oversee a front-of-store team, ensure prompt, courteous service, and actively promote loyalty programs while modeling exceptional standards in store operations.

You will train Associates, manage schedules, delegate POS coverage, and address customer concerns with empathy. The role requires flexibility to work nights and weekends, merchandising know-how, strong communication, and

Qualifications

• 1 year retail and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong merchandising knowledge.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes loyalty programs and customer service excellence.
• Trains and mentors Associates on front-end principles.
• Assigns registers and coordinates breaks for all Associates.
• Addresses customer concerns promptly and maintains store standards.
• Ensures adherence to labor laws and store policies.

Skills

Merchandising

Multi-tasking

Communication

Organizational skills

Team player

Train others

Job description

TJ Maxx in Newport, KY is seeking a dedicated retail leader to promote an excellent customer experience. You’ll oversee a front-of-store team, ensure prompt, courteous service, and actively promote loyalty programs while modeling exceptional standards in store operations.

You will train Associates, manage schedules, delegate POS coverage, and address customer concerns with empathy. The role requires flexibility to work nights and weekends, merchandising know-how, strong communication, and